Terms of Service.

1. Who we are and what the service is

FieldStack AI (the product you know as "FieldStack AI") is operated by the team behind the Polsia platform you signed up through. The product surface today includes the AI Receptionist, the AI Lead Qualifier, the prompt library, and the workspace where you configure and run them — built specifically for trade businesses (HVAC, plumbing, electrical, fencing, security contractors, and the agencies that serve them).

You can reach the operator any time at fieldstack-ai-8@polsia.app. That is the only inbox monitored for these Terms.

2. Account & signup

Accounts are for contractors, agencies, and evaluators shopping for one. The product is not built for consumer use or for children, and you agree not to sign up on their behalf.

• You sign up with email or an OAuth provider; both routes are handled by our authentication layer. We never store your password in plaintext.
• Your workspace is per-account. Two agencies should not share one workspace — invite your team instead.
• You are responsible for your credentials and for anything that happens under your account. If a phone or laptop walks off, change your password.

3. Plans & billing

The Free tier has no payment. Pro ($99/month) and Agency ($299/month) are paid monthly subscriptions. Checkout runs through Stripe's hosted checkout — we never see your card, and the card data never touches our servers. Stripe Tax is added as a separate line item at checkout based on your billing address, so the price you see is the price you pay.

• Refunds and disputes are handled per Stripe's default terms. We do not prorate partial months unless we are required to by law.
• Cancellation takes effect at the end of your current billing period. You keep full access until then.
• If Stripe fails to charge you, we will email you and retry. Sustained failure moves your workspace to the Free tier until billing is sorted out.
• Pricing for Pro and Agency may change. For active subscribers we will give at least 30 days notice before any change applies to you.

4. Acceptable use

Use FieldStack AI to run your trade business. Don't use it to run scams, to scrape the platform to clone it, to send spam through an agent, or to generate unlawful content. Specifics:

• No fraud. No impersonating brands you have no rights to. No charging a customer for bookings the agent never actually booked.
• No scraping the platform to build a competing product, reverse-engineering the agents, or hammering the AI API beyond the published tier limits (see the limits listed on each plan).
• No uploading or feeding personally identifiable information into a workspace you don't have rights to. Your agent is your responsibility.
• No using the agents as a generic outbound spammer. Inbox-style outbound requires explicit consent under the recipient's jurisdiction.

5. Your content and intellectual property

You own the prompts you write, the templates you build, and the data you upload to your workspace. You grant us a limited license to run that content through the AI on your behalf, to log enough transcript to render the booking or call log you asked for, and to store it while your account is active.

We may keep aggregated, anonymized metrics (e.g. "the median Pro workspace books N calls per week") indefinitely. Those metrics cannot be tied back to you, your prompts, or your customers.

You keep ownership of your brand, your business name, your logo, and your customer data. We do not train any model on your workspace content.

6. Termination

• You can cancel any time from the dashboard. Cancellation stops billing at the end of the current period, and your data stays exportable per the Privacy Policy until you delete it.
• We may suspend or terminate any workspace that breaches the Acceptable Use section, with or without notice depending on severity (a spam blast gets shut off faster than a forgotten password).
• On termination for cause, we may retain limited records required by law (tax, anti-fraud). Everything else is purged on the schedule noted in the Privacy Policy.

7. Disclaimers and liability cap

FieldStack AI is provided "as-is". We aim for high uptime but make no specific SLA beyond reasonable efforts. To the maximum extent permitted by law, our aggregate liability to you for any 12-month period is capped at the amounts you paid us during that period.

We are not liable for missed calls, missed bookings, or revenue loss arising from outages, AI model errors, phone-carrier issues, or anything outside our direct control. If a court throws out the cap on a specific claim, that cap does not waive any other defense.

8. Changes to these terms

We may update these Terms. The "Last updated" date at the top will be bumped. For material changes we will email active account holders at least 14 days before they take effect. Continued use after that date means you accept the new terms.

If you don't accept the new terms, you can cancel before they take effect — billing stops at the end of your current period.